Privacy Policy

1. Introduction

E-Hasiru Green IT Solutions ("E-Hasiru", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit ehasiru.com, submit enquiries, request pickups, or otherwise engage with our e-waste recycling, IT asset disposal, data destruction, and related services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

2. Information We Collect

We may collect the following categories of information:

• Contact and identity details: name, company name, job title, email address, phone number, and postal address when you fill out our contact or pickup request forms.
• Service-related information: details about equipment to be collected, quantity and type of e-waste, preferred pickup dates, site access instructions, and any notes you provide in form submissions.
• Business and compliance records: information needed to issue certificates of destruction, chain-of-custody documentation, invoices, and regulatory reporting where applicable.
• Technical and usage data: IP address, browser type, device information, pages visited, referring URLs, and approximate location derived from your connection, collected through cookies and similar technologies.
• Communications: records of emails, phone calls, WhatsApp messages, and other correspondence when you contact our team.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries and provide quotes for our services
• Schedule and coordinate e-waste pickups and on-site collections
• Perform secure data destruction, recycling, refurbishment, and asset disposal
• Issue service confirmations, certificates, and compliance documentation
• Manage billing, invoicing, and customer accounts
• Improve our website, services, and customer experience
• Send service-related updates and, where permitted, marketing communications
• Comply with applicable laws, including e-waste and environmental regulations in India
• Protect against fraud, misuse, and security threats

4. Legal Basis for Processing

We process personal information based on one or more of the following grounds: your consent (for example, when you submit a form or opt in to communications), performance of a contract or steps taken at your request before entering a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business. Where required under applicable law, including India's Digital Personal Data Protection Act, 2023, we will obtain and manage consent appropriately.

5. How We Share Information

We do not sell your personal information. We may share information only as needed to deliver our services or meet legal requirements, including with:

• Service providers: logistics partners, email hosting providers, IT support, and other vendors who assist us under confidentiality obligations
• Regulatory authorities: CPCB, state pollution control boards, and other government bodies when required for EPR compliance, authorisations, or audits
• Professional advisers: auditors, legal counsel, and insurers where necessary
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

We may also disclose information if required by law, court order, or to protect the rights, safety, and security of E-Hasiru, our customers, or others.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to provide services, maintain business records, resolve disputes, and meet legal, tax, and regulatory retention requirements. Service and compliance records related to data destruction and e-waste handling may be retained for longer periods where required by law or industry standards.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or loss. These measures include access controls, secure communications, and staff training. As a provider of secure data destruction services, we take data protection seriously; however, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect certain website features. Where we use analytics tools, data is generally collected in aggregated or pseudonymised form.

9. Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, to withdraw consent where processing is consent-based, to object to or restrict certain processing, and to lodge a complaint with a relevant authority. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

You may opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party sites, such as LinkedIn or WhatsApp. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

• E-Hasiru Green IT Solutions
• No. 168/B, 7th Main Road, 3rd Phase, Peenya Industrial Area, Bengaluru 560058, India
• Email: info@ehasiru.com
• Phone: +91 98459 37366

You may also reach us through our contact page.